Blind Veterans can now read decision letters

veteran usability project

For the first time ever, blind Veterans can now read their VA benefits decision letters immediately, online, inside the VA Health and Benefits mobile app. This new feature is part of VA’s move to improve its accessibility, a significant improvement over previously waiting ten days to receive letters in the mail.

VA is committed to ensuring all Veterans have access to its services, taking an accessibility beyond compliance approach, meaning accessibility is considered an integral part of the development process from the start rather than an afterthought.

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