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Cedric Mosley – VA Customer Service RepresentativeNorth RegionCedric has been with Mid-Cities Medical since March 2021, where he quickly learned his role and compassionately stepped-up to help and train the newest team members in his department. His caring and cheerful heart shines bright with everyone at the Grand Prairie office, as well as his daily patient interactions. “Cedric came in like a CSR force of nature. From day one, his main focus was learning as much, as accurately, and as quickly as he could. Cedric is always 100% patient focused. I have witnessed phone calls starting with apologies then ending with laughter and statements of how much the patient is appreciated. His positive energy is infectious and you have to spend only a little while talking to Cedric before you start to feel better about who you are, what you are doing, and what you can achieve. He is so good at what he does, it is hard to believe that Cedric just finished his 90 days. It just naturally feels like he has been with Mid-Cities Medical for years.” |
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Joe Davila – Waco Lead Driver TechnicianCentral Region (Waco & Austin)Joe has been with the Mid-Cities Medical since November 2014 and was recently promoted to Lead Driver Technician at the Waco branch. His listening skills and diligent execution has made Joe a reputable and honorable team member and a colleague’s first-hand account witnessed Joe puting his superhero skills into action. “I saw Joe selflessly step-up for one of the patients who was assigned to a different driver, leading me to believe it wasn’t the first time he’s done such a selfless act. Rather, his character is one that does the right thing regardless, even if no one will see or recognize him for it. The integrity to do what one says they will do is always aligned with Joe and he encourages me to be mindful of that work ethic and commit to my own promises.” |
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Richard Canales – Lead Driver TechSouth Region (San Antonio & Mercedes)Richard rejoined Mid-Cities Medical in November 2020 and shortly upon his return, the nomination window for Employee of the Quarter votes was open submissions it quickly began to fill-up with his name by Richard’s co-workers! As one co-worker stated, “Richard recently rejoined our San Antonio team and immediately began striving for great customer service. He obviously enjoys his job and his customers love him for it.” And the accolades don’t stop there for Richard. As Mid-Cities Medical continues to grow and has expanded a new office location in Corpus Christi, Richard volunteered to relocate and be the lead driver. Today, Corpus Christi’s smooth operations are a direct result of his daily determination and hard work. As one Corpus Christi co-worker says, “Richard is ‘doing his thing’ well all over Corpus Christi and though he makes it look easy, Richard must be faced with daily challenges. To be able to manage all the routes on his own while also receiving great reports from his leaders, Richard is deserving of praise!” |
