Intake Representative

Intake Representative

Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance.

Job Summary:

We are seeking an individual who can meet the demands of a fast-paced Intake Representative. Our Intake Representative wants to deliver World-Class Service while showing compassion to our veterans. This individual must value honor and respect for our veterans.

Essential Duties and Responsibilities:

  • Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers.
  • Processing order entries, up to 100 per day.
  • Coordinate with various branches for remote printing.
  • Must be flexible between duties and on job tasks.
  • Troubleshoot DME equipment as needed for a repair or decide if damaged beyond repair.
  • Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
  • Document patient records accordingly (e.g., missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes.) to maintain file integrity.
  • Run and process daily route reports.
  • Cross-trained to function in multiple departments as needed.

Education and Skills:

  • Brightree, Apachetta, or other windows based medical software preferred.
  • Advanced data entry skills, 10-Key Type 35WPM
  • MS Excel – intermediate level (resizing columns/rows, basic formulas etc.)
  • Advance phone and communication skills
    • Multitasking is essential, you must be able to communicate effectively while document processes.
  • Resolve issues with VA or a similar entity as needed.
  • Effectively uses time management skills.

Position Requirements:

  • Must be legally able to work in the United States.
  • High School Diploma or higher education.
  • Must be able to understand and speak English fluently. Spanish is a plus.
  • Experience in a medical office, DME, or hospital.
  • Ability to process written and oral communication from various sources.


  • Hours: Monday – Friday, 8:00AM – 5:00PM. Weekends may be needed in an emergency.
  • Simple IRA Plan
  • Medical, Dental, and Vision
  • Life Insurance and Disability
  • Paid Holidays
  • Paid Time Off
  • Discretionary Employee Bonus

About Us:

Mid-Cities Medical is a Texas-based Service-disabled Veteran Owned Small Business specializing in servicing the in-home DME needs of Veterans throughout the United States. We believe in providing world-class customer service to our Veteran patients and their caregivers. After 25 years of providing quality equipment and World Class service, our business is growing, and we need a highly motivated regional manager to assume a hands-on leadership role in providing our Veteran patients and their caregivers with honor, respect, and compassion in the spirit of their Military Service.

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