Intake Representative
Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance.
Job Summary:
We are seeking an individual who can meet the demands of a fast-paced Intake Representative. Our Intake Representative wants to deliver World-Class Service while showing compassion to our veterans. This individual must value honor and respect for our veterans.
Essential Duties and Responsibilities:
- Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers.
- Processing order entries, up to 100 per day.
- Coordinate with various branches for remote printing.
- Must be flexible between duties and on job tasks.
- Troubleshoot DME equipment as needed for a repair or decide if damaged beyond repair.
- Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
- Document patient records accordingly (e.g., missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes.) to maintain file integrity.
- Run and process daily route reports.
- Cross-trained to function in multiple departments as needed.
Education and Skills:
- Brightree, Apachetta, or other windows based medical software preferred.
- Advanced data entry skills, 10-Key Type 35WPM
- MS Excel – intermediate level (resizing columns/rows, basic formulas etc.)
- Advance phone and communication skills
- Multitasking is essential, you must be able to communicate effectively while document processes.
- Resolve issues with VA or a similar entity as needed.
- Effectively uses time management skills.
Position Requirements:
- Must be legally able to work in the United States.
- High School Diploma or higher education.
- Must be able to understand and speak English fluently. Spanish is a plus.
- Experience in a medical office, DME, or hospital.
- Ability to process written and oral communication from various sources.
Benefits:
- Hours: Monday – Friday, 8:00AM – 5:00PM. Weekends may be needed in an emergency.
- Simple IRA Plan
- Medical, Dental, and Vision
- Life Insurance and Disability
- Paid Holidays
- Paid Time Off
- Discretionary Employee Bonus
About Us:
Mid-Cities Medical is a Texas-based Service-disabled Veteran Owned Small Business specializing in servicing the in-home DME needs of Veterans throughout the United States. We believe in providing world-class customer service to our Veteran patients and their caregivers. After 25 years of providing quality equipment and World Class service, our business is growing, and we need a highly motivated regional manager to assume a hands-on leadership role in providing our Veteran patients and their caregivers with honor, respect, and compassion in the spirit of their Military Service.
Before applying for this job, make certain you have completed the Application for Employment.
To apply for this job email your details to hr@mid-citiesmedical.com
