In all areas, VA staff are continuing home inspections. All VA Medical Centers are focusing on smoking patients and fire safety issues and are visiting patients to ensure that each patient’s fire safety valve is in-place, installed properly, and are compliant with fire safety guidelines.
Patients
Texas
Flooding is occurring across the state. Please make sure that you have your tanks stored together and in their racks. Should you have to evacuate due to flooding, this will allow you to take as many tanks as possible as quickly as possible.
California
Fire season is on its way. Be sure that you have an evacuation plan for your home and your oxygen, making sure you have designated multiple exit paths from your home and neighborhood.
Arizona
The VA transition phase as officially finished and final notice letters have been sent to those patients who have not transitioned within the allotted period. Refused or unresponsive patients may find themselves discontinued from the VAMC Home Oxygen Program. If you have not been transitioned from your former vendor to Mid-Cities Medical, please contact us immediately at 1 (833) 986-4267 to schedule an appointment. Once the VA discontinues your service, you may have to go back through the entire qualification process again.
Changes to visitation schedule – Just a friendly reminder that the VA has changed their scheduling from quarterly to semi-annually, and 6-month inspections will begin in June 2024.
Travel Requests Notification: For patients wishing to travel or return home from a recent trip, please provide your travel information 2-4 weeks in advance. If not provided with two weeks’ notice, the VA Medical Center may deny last-minute requests. Before submitting a travel request, patients should be prepared with travel dates, setup address, phone number, and contact information, including your mode of travel – flying, driving, bus, train, or private car – including estimated total time of the trip. Equipment provisions will be based upon the information given to the VA Medical Center or Mid-Cities Medical staff.
Text Messages from Mid-Cities Medical
In today’s information-rich and distraction-filled world, Mid-Cities Medical wants to ensure its patients can quickly and easily receive crucial (and possibly lifesaving) information. That’s where a communication tool like SMS notifications comes into play.
Starting this month, we will begin sending text messages to our patient’s mobile phones to share timely and relevant notifications, such as Emergency Alerts, Appointment Reminders, Important Announcements, and Account Updates.
Mid-Cities Medical is confident our patients will appreciate these timely and relevant updates and encourage you to provide current mobile phone details – including Emergency Contact numbers – to one of our team members as soon as possible; or during your next scheduled technician visit.
Let us know if you have any questions concerning this new and exciting way of staying informed and up-to-date, and Mid-Cities Medical will continue to provide “World-Class Customer Service” to our Veteran patients, their Caregivers, and our VA Customers.
ABOUT US
Mid-Cities Home Delivery Service, LLC is a Service-Disabled Veteran Owned and Operated Small Business.
| place | 3017 Red Hawk Drive Grand Prairie, TX 75052 |
| phone | (888) 450-6676 (TX) (833) 986-4267 (AZ & CA) (866) 273-7456 fax |
| mail_outline | info@mid-citiesmedical.com |
| language | www.mid-citiesmedical.com |
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Certified Service Disabled Veteran Owned Small Business |
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