New Employee CSR Test

Applicant's Full Name*

Date*

1. List three ways to prevent patient cross exposure/infection control items:

a.*

b.*

c.*

2. What is the ICD-10 code for the following diagnosis?

Hypoxemia*

COPD*

Pneumonia, unspecified*

3. Find the Data Entry mistakes in the following addresses.

NOTE: Brightree does not allow symbols as part of file entry. Explain the entry error.

Jason k Smith
123 Freedom LN
Apt # 2A
Smithville, TX 76903

Frank lin Jones
456 3 New Hope Way
Dallas, Tx 75052

JoHn C. Doe aka “Charlie”
1402 South Red Bird St
Lot 813
Happy Hill, TX 7601

Address 1

Address 2

Address 3

4. Please place the following in order of priority.

You have a call coming in on your direct line from your driver for a door tag. At that same moment, you get a page overhead about a patient with a down Concentrator Oxygen machine is down. You also receive an instant message from a fellow CSR that the VA Hospital is on the phone about a traveling patient that needs to leave 2 days from now.

(Brief description is fine. You do not have to rewrite the entire statement on the lines provided.)

1.*

2.*

3.*

List three ways to confirm patient identity to assure that you have reached or are speaking to the appropriate patient or caregiver.

1.*

2.*

3.*

Please download the PDF, read and fill-out the highlighted fields, then email to hr@mid-citiesmedical.com.

NOTE: Don’t forget to attach the completed PDF to your email before hitting “Send!”

	3017 Red Hawk Drive Grand Prairie, TX 75052
	(888) 450-6676 (TX) (833) 986-4267 (AZ & CA) (866) 273-7456 fax
	info@mid-citiesmedical.com
	www.mid-citiesmedical.com

New Employee CSR Test