Better Communication. Better Satisfaction.
To streamline our patient communications and lessen wait times, Mid-Cities Medical will soon be using an online chat platform to handle all kinds of patient-centered tasks through a user-centered interface – like ordering supplies, scheduling travel, checking on shipped packages, and much more.
Through this chat interface, most patient questions can be handled quickly and concurrently, and when an ask cannot be answered or needs more one-on-one attention, it is immediately escalated to one of our live agents.
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