Praises (2021)
Charlotte S.
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12/20/2021 |
Miguel is awesome!!! Very nice and friendly!
Debra C.
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12/16/2021 |
Miguel is very helpful, caring and just a nice person!
Joe G.
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12/15/2021 |
I want to thank Mid-Cities Medical for Outstanding Service on a recent visit. to install a dehumidifier, training me on the use of its small reservoir and O2 lines, then checking all of my equipment. It was amazing! My driver/technician, Mr. Miguel, was also training a technician from San Diego, allowing me to be in the mix. On-the-job training is always a good thing.
Your team is always polite and uses every precaution to keep me safe, including COVID-19 masks. Congrats on your new opportunities in California!
Robert S.
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12/08/2021 |
Jesse is great. He really cares and covers all the bases. For example, I had an issue on Thanksgiving Day and was properly advised by Jesse to call the 1-800- number. Unfortunately, there was no answer so Icalled Jesse back and he quickly helped me solve the problem. It took only a few minutes of his time but meant everything to me. Jessie is a Godsend and it helps me sleep knowing he is there to help. You won’t find many like him.
Anthony D.
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12/02/2021 |
My driver-technician, Brad, took his time, was very patient and performed great setting-up my needs. This IS the kind of personnel you’d want to keep around!
Jesse V.
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11/22/2021 |
I want to express my appreciation of Miguel’s outstanding service! He always manages to see the physical therapist before I have to leave for work each morning, continuously demonstrating a kind, caring, and professional attitude. I always look forward to Miguel’s visits!
Warren J.
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11/17/2021 |
Our technician, Jessie, is wonderful. He is knowledgeable, friendly and professional. Jesse has been very helpful and deserves recognition for his outstanding customer service. Thank you!
John M.
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11/15/2021 |
Great job, fellas… Thank you so much!
Rudolph M.
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11/04/2021 |
I want to thank my driver/technician, Frank, for being so professional and helping get my regulator delivered so quickly. I feel safe with the Mid-Cities Medical staff and am confident I could leave my home during each visit and not worry about anything.
Ladale Y.
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11/03/2021 |
Michael, our Driver-Technician is always friendly, answers all of our questions and keeps my equipment in working order. He’s a very professional employee!
Carl. H
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11/02/2021 |
My driver/technician Miguel is very knowledgeable, efficient and a huge help. No matter the circumstance, he never hesitates to help and I am grateful Miguel is my tech, and hope that other employees follow his lead.
Lester M.
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11/02/2021 |
My driver/technician is a STAR employee. Eric is highly personable and super professional, and I look forward to seeing and speaking with him every month. Employees like Eric don’t come a-dime-a-dozen and I appreciate all of Mid-Cities Medical’s hard work.
Michael B.
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10/28/2021 |
I want Michael’s manager to know that he is doing a very good job and I am thankful for his service and politeness.
Timothy T.
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10/26/2021 |
Every time I interact with your customer service personnel and your technical route staff, I have been very pleased with the quality of your employees. Everyone makes a genuine effort to be helpful and provide useful information. Dependence on supplemental oxygen has been significant change in how I live, and your employees have shown they understand my circumstances.
William H.
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10/26/2021 |
My driver/technician Joe has a great personality, is very helpful, is very knowledgeable, and I appreciated him very much. Thank you!
Morris B.
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10/26/2021 |
Mid-Cities Medical is doing a GREAT job, and our driver/technician Chris is wonderful to work with. It is hard to find good employees these days and you have a good one.
Galen G.
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10/26/2021 |
I would like to commend Eric for the great job he ALWAYS does. He is professional, personable, and knowledgeable, and I truly appreciate him.
John M.
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10/26/2021 |
Our service driver, Cris, that brings our supplies once a month is more than amazing, he’s the best! Always taking care of us, even when supplies are not reported to him, Cris carries what we need. And as requested, he always calls ahead to make sure his schedule fits with ours. So friendly and safe, esp. during COVID. Hope you never lose him.
James S.
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10/26/2021 |
Wanted you to know our driver-technician, Joe, is amazing! He is always considerate and caring and professional.
Ronald S.
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10/26/2021 |
I am writing to let you know that I am pleased with the service I have received from Able. He has been very professional, knowledgeable and pleasant during our visits.
Joyce D.
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10/26/2021 |
My oxygen driver/technician Chris is “The Amazing.” Always friendly, courteous, informative and dependable. Thanks!
Robert P.
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10/26/2021 |
Jessie is a great representative for your company, and he always has answers and solutions for our questions. For example, we forgot to ask him for something after his monthly visit but he went above-and-beyond by returning with the requested item that very day. We both feel Jessie’s warm, friendly personality.
Jackie M.
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10/26/2021 |
I want Mid-Cities Medical to know that the wonderful gentleman that services my husband’s concentrator every month is an absolute blessing to us. [Terry] is always so upbeat and positive, and never fails to ask my husband how he is doing. [Terry] always asks if we have any questions, even if I might have just taken up several minutes of his time asking or getting him to go over something just one more time…AGAIN.
We look forward to our visits [with Terry] each month, not the reason for the visit but the visit in and of itself. He is due a raise and at the very least, a pat on the back. THANK YOU!
Garry M.
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10/26/2021 |
I would like to express my appreciation for my driver/technician Michael. He is very polite and professional, and he creates a GREAT impression of your company!
Phillip S.
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10/26/2021 |
Both my wife and I think our technician, Jesse, is wonderful! He always makes sure we have supplies and that all my oxygen machines are in proper working order. Jesse is professional, yet friendly, and we enjoy him coming into our home each month.
Dannie T.
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10/26/2021 |
Folks, first off I have CRS (can’t remember s**t), so I do not know my guy’s name but that’s OK ’cause you do. [Miguel] is an awesome representative for your company. Always neat, polite, professional, and he is just a good guy.
I spent 25 years in customer service as a marine/yacht mechanic and this man is tops in my book. I do not know what you are paying [Miguel] but he needs a raise.
Micheal D.
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10/23/2021 |
My driver/technician Andrew is a GREAT new hire!
David N.
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09/21/2021 |
I recently required assistance and my caretaker, Eric, “saved my life.” His professionalism and patience allowed me to quickly recover and catch my breath. Though I hope to never have a future respiratory problem, if so I certainly want Eric by my side. Eric should be cloned, representing himself, his family and Mid-Cities Medical as a respectful, educated and dedicated employee.
Jerry B.
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09/17/2021 |
I just wanted to recognize a young employee of yours that Mid-Cities Medical is fortunate to have. Abel is the most courteous, knowledgeable and professional young person I have encountered. He answers all my questions in a sincere, polite manner and if he doesn’t know the answer, quickly says he will get back to me with an answer. You should be proud to have Abel as an employee.
James B.
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09/03/2021 |
I am a huge “Ruben Fan.” I have never had any issues with Ruben and miss him as my assigned driver tech.
Dean H.
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08/02/2021 |
I look forward to my driver’s visit every month and consider Sebastian a friend. He works very hard to make sure I have all the supplies necessary and explains everything so that I can understand easily. Sebastian is a great representative for Mid-Cities Medical.
Robert S.
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07/15/2021 |
Jesse is great and really cares to provide the best of service, making sure I am well equipped, checks all my equipment, and arrives when planned.
Todd S.
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06/16/2021 |
I wanted to express my appreciation for Richard (Canales) taking care of me during my O2 setup, going above and beyond and showing a lot of patience with me. I would have loved to have had someone like Richard on my team when I was running my company, and Richard makes Mid-Cities Medical look good.
Bruce T.
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06/07/2021 |
Kudos to Sebastian (Salazar) for having a GREAT service attitude. Though I was out of the his area for a routine visit and it was getting late in the evening, Sebastian still showed up with a professional and courteous attitude. He is a great example of world class customer service and I wanted to let you know that Sebastian is a stand-out.
Rickey K.
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05/26/2021 |
My driver, Robert Deleon, was amazing. Kind, courteous and great at his job, I couldn’t rave enough about him.
Robert G.
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05/20/2021 |
I just wanted to let everyone know how much I really like my new guy, Jose Valdez. When I lost my old driver, I wasn’t too sure about how good the new guy would be but honestly, he’s simply been amazing. You guys need to hire 200 more technicians just like him. Jose is very serious about patient care, listening to what I have to say, and has the biggest heart. It’s apparent you guys care about us and that is very appreciated.
Cary C.
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05/06/2021 |
I was very impressed and pleased with my recent service, and my driver, Bradley, really saved the day.
Don H.
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04/29/2021 |
I was very grateful for Jessica Allen’s help on an urgent shipping request and wanted to let Mid-Cities Medical know how thankful I am.
Cassandra H.
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02/25/2021 |
Just wanted to let the Home Oxygen Care Committee know how thankful I am for Mid-Cities Medical and all the work Laryssa Wright and the staff on behalf of the VA during a recent event. To got through such an event and not have any complaints is amazing, and am thankful for all the emergency runs MCM was able to accomplish due to power outage/back-up replacement. I could not imagine going through this event with any other vendor and wanted to thank the MCM team for everything.
Bruce L.
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02/20/2021 |
My wife wanted to let Mid-Cities Medical know how much she loves Jesse (Zuniga). He is such an amazing driver, really cares, is thoughtful and just great to be around.
Timothy T.
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04/26/2021 |
I was surprised at the quality of the system Mid-Cities Medical provided. Though I cannot exactly say why, as a Veteran I wasn’t expecting such a sophisticated system providing such a high level of independence. MCM is a world-class operation with well-trained, professional staff.
I recently returned home from the ER in the late afternoon and your technician, Cris (Ligas), arrived soon after. As he went through the setup, Cris explained what he was doing and how I would be using the equipment, stressing all safety issues carefully and prompting me regularly to ask questions if there was anything I didn’t understand, telling me to call him if I had any future questions. Cris did a great job and I liked him very much.
Later I realized that I had lost some details concerning set-up and went to YouTube for answers, and was very pleased to find your corporate material there. Your presentation was most helpful and I have much more confidence in an official “how-to” instead of something some Joe Schmoe recorded in his basement.
All-in-all, my first experience with Mid-Cities Medical has been excellent and as much as I would like to think my relationship with MCM is temporary, if this is my new lot in life I am glad to be working with you.
Vertel B.
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04/13/2021 |
Jessica (Aimes-Paceis) is a great hire. She is super friendly, helpful and double-checks that I get what I need when I need it. Mid-Cities Medical did a good job by hiring her.
Ronald M.
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03/23/2021 |
I missed my driver Mike on route day, even if I don’t need anything, and look forward to seeing him. Mike is a good, patient guy, answering any “dumb” questions I might ask.
David V.
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03/22/2021 |
Joe Davilla was very helpful and I am sleeping much better because of his help with the swivels. Joe was very patient and I would love to keep him. For example, I had just gotten bad news and was emotional, but Joe talked with me saying he would answer any/all questions. He made me feel more comfortable about using my equipment and I wanted Mid-Cities Medical to know Joe was outstanding!
Tana K.
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03/18/2021 |
Eric is a fantastic, sweet human being! I’m sure he helps a lot of people and does a great job but I wanted to call to brag about how sweet Eric is. Mid-Cities Medical is great, also, and I’ve never had a problem with their service.
Michael W.
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03/17/2021 |
My driver, Joe Valdez, was absolutely fantastic and his customer service some of the best I’ve ever seen.
William S.
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03/15/2021 |
I just want to tell everyone tell everyone how much I will miss Cris (Ligas). He was just an awesome driver and always took such great care of me. Cris is a super guy and really cares about his patients. He will be missed and Mid-Cities Medical has some big shoes to fill.
Martin P.
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03/15/2021 |
God bless you all. I am so thankful for what you do for us patients.
Gordon M.
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03/10/2021 |
My driver, Mykel Shade, was very nice and professional and I wanted to let top managers know that he left a great impression and took excellent care of me.
Jose V.
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03/02/2021 |
Very thankful for all that Mid-Cities Medical does for me.
Johnny L.
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02/26/2021 |
I have had several drivers come out to see me the last few months due to emergency stats – Robert Deleon, Mykel Shade, and Reginald Anglin – and wanted Mid-Cities Medical to know that they have all been exceptional and very kind. The customer service was remarkable.
Charles M.
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02/19/2021 |
Mid-Cities Medical has been really great with me. I’m very happy with MCM.
Jimmie W.
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02/18/2021 |
My driver, Andrew, is such a great guy and does a great job!
Lester M.
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02/01/2021 |
Eric (Ridge) is so professional, efficient, and just as friendly as he can be, and I wanted to make sure that Mid-Cities Medical was notified of what a great job he’s is doing.
David M.
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01/25/2021 |
My route driver, Robert Deleon, was awesome and his customer service was great! Tell his bosses that he did an excellent job!
Robert F.
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01/15/2021 |
I really appreciate Robert (DeLeon) for his patience and kindness. He always calls before he arrives, is on-time, and has my order. Kudos!
Dennis M.
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01/07/2021 |
I wanted to express my gratitude to David and JR for their care and attention. I just love you ALL!
