Praises

Praises

Reviews help us not only improve our products and services but also to let others know that Mid-Cities Medical cares about delivering “World-Class Customer Service.” If you find our information to be helpful, write a review!

male silhouette

John M.

5-star 11/28/2022

Very knowledgeable about equipment.

male silhouette

Pete B.

5-star 11/18/2022

Very kind and thorough.

male silhouette

William D.

5-star 10/28/2022

Very good delivery service, equipment setup and training.

male silhouette

Alfredo G.

5-star 08/03/2022

Great service and presentation, and the explanation of system was perfect. Very happy. Thanks!

male silhouette

James D.

5-star 06/09/2022

When a Category 4 tornado was approaching my residence in Central Texas, Mid-Cities staff called me twice (after regular business hours) to advise me of the storm and the need to take shelter. I very much appreciate their concern for the well-being of their customers.

male silhouette

Wakyn F.

5-star 03/01/2022

Just a note to let you know what a great kid Jessie is. Very professional and and he seems like a good tech. That’s it!!!

male silhouette

Jeffery R.

5-star 02/23/2022

Just received my oxygen system and my technician was very professional and knowledgeable about every aspect of Mid-Cities Medical services. The setup, instructional use, and care provided was exceptional. Thank you for your commitment to excellence.

male silhouette

Larry S.

5-star 02/23/2022

Robert was great. The world needs more people like him…and he needs a raise.

male silhouette

Sly H.

5-star 02/08/2022

Robert is on point…and that’s how a company grows. You must have employees like Robert.

female silhouette

Charlotte S.

5-star 12/20/2021

Miguel is awesome!!! Very nice and friendly!

female silhouette

Debra C.

5-star 12/16/2021

Miguel is very helpful, caring and just a nice person!

male silhouette

Joe G.

5-star 12/15/2021

I want to thank Mid-Cities Medical for Outstanding Service on a recent visit. to install a dehumidifier, training me on the use of its small reservoir and O2 lines, then checking all of my equipment. It was amazing! My driver/technician, Mr. Miguel, was also training a technician from San Diego, allowing me to be in the mix. On-the-job training is always a good thing.

Your team is always polite and uses every precaution to keep me safe, including COVID-19 masks. Congrats on your new opportunities in California!

male silhouette

Robert S.

5-star 12/08/2021

Jesse is great. He really cares and covers all the bases. For example, I had an issue on Thanksgiving Day and was properly advised by Jesse to call the 1-800- number. Unfortunately, there was no answer so Icalled Jesse back and he quickly helped me solve the problem. It took only a few minutes of his time but meant everything to me. Jessie is a Godsend and it helps me sleep knowing he is there to help. You won’t find many like him.

male silhouette

Anthony D.

5-star 12/02/2021

My driver-technician, Brad, took his time, was very patient and performed great setting-up my needs. This IS the kind of personnel you’d want to keep around!

male silhouette

Jesse V.

5-star 11/22/2021

I want to express my appreciation of Miguel’s outstanding service! He always manages to see the physical therapist before I have to leave for work each morning, continuously demonstrating a kind, caring, and professional attitude. I always look forward to Miguel’s visits!

male silhouette

Warren J.

5-star 11/17/2021

Our technician, Jessie, is wonderful. He is knowledgeable, friendly and professional. Jesse has been very helpful and deserves recognition for his outstanding customer service. Thank you!

male silhouette

John M.

5-star 11/15/2021

Great job, fellas… Thank you so much!

male silhouette

Rudolph M.

5-star 11/04/2021

I want to thank my driver/technician, Frank, for being so professional and helping get my regulator delivered so quickly. I feel safe with the Mid-Cities Medical staff and am confident I could leave my home during each visit and not worry about anything.

male silhouette

Ladale Y.

5-star 11/03/2021

Michael, our Driver-Technician is always friendly, answers all of our questions and keeps my equipment in working order. He’s a very professional employee!

male silhouette

Carl. H

5-star 11/02/2021

My driver/technician Miguel is very knowledgeable, efficient and a huge help. No matter the circumstance, he never hesitates to help and I am grateful Miguel is my tech, and hope that other employees follow his lead.

male silhouette

Lester M.

5-star 11/02/2021

My driver/technician is a STAR employee. Eric is highly personable and super professional, and I look forward to seeing and speaking with him every month. Employees like Eric don’t come a-dime-a-dozen and I appreciate all of Mid-Cities Medical’s hard work.

male silhouette

Michael B.

5-star 10/28/2021

I want Michael’s manager to know that he is doing a very good job and I am thankful for his service and politeness.

male silhouette

Timothy T.

5-star 10/26/2021

Every time I interact with your customer service personnel and your technical route staff, I have been very pleased with the quality of your employees. Everyone makes a genuine effort to be helpful and provide useful information. Dependence on supplemental oxygen has been significant change in how I live, and your employees have shown they understand my circumstances.

male silhouette

William H.

5-star 10/26/2021

My driver/technician Joe has a great personality, is very helpful, is very knowledgeable, and I appreciated him very much. Thank you!

male silhouette

Morris B.

5-star 10/26/2021

Mid-Cities Medical is doing a GREAT job, and our driver/technician Chris is wonderful to work with. It is hard to find good employees these days and you have a good one.

male silhouette

Galen G.

5-star 10/26/2021

I would like to commend Eric for the great job he ALWAYS does. He is professional, personable, and knowledgeable, and I truly appreciate him.

male silhouette

John M.

5-star 10/26/2021

Our service driver, Cris, that brings our supplies once a month is more than amazing, he’s the best! Always taking care of us, even when supplies are not reported to him, Cris carries what we need. And as requested, he always calls ahead to make sure his schedule fits with ours. So friendly and safe, esp. during COVID. Hope you never lose him.

male silhouette

James S.

5-star 10/26/2021

Wanted you to know our driver-technician, Joe, is amazing! He is always considerate and caring and professional.

male silhouette

Ronald S.

5-star 10/26/2021

I am writing to let you know that I am pleased with the service I have received from Able. He has been very professional, knowledgeable and pleasant during our visits.

female silhouette

Joyce D.

5-star 10/26/2021

My oxygen driver/technician Chris is “The Amazing.” Always friendly, courteous, informative and dependable. Thanks!

male silhouette

Robert P.

5-star 10/26/2021

Jessie is a great representative for your company, and he always has answers and solutions for our questions. For example, we forgot to ask him for something after his monthly visit but he went above-and-beyond by returning with the requested item that very day. We both feel Jessie’s warm, friendly personality.

female silhouette

Jackie M.

5-star 10/26/2021

I want Mid-Cities Medical to know that the wonderful gentleman that services my husband’s concentrator every month is an absolute blessing to us. [Terry] is always so upbeat and positive, and never fails to ask my husband how he is doing. [Terry] always asks if we have any questions, even if I might have just taken up several minutes of his time asking or getting him to go over something just one more time…AGAIN.

We look forward to our visits [with Terry] each month, not the reason for the visit but the visit in and of itself. He is due a raise and at the very least, a pat on the back. THANK YOU!

male silhouette

Garry M.

5-star 10/26/2021

I would like to express my appreciation for my driver/technician Michael. He is very polite and professional, and he creates a GREAT impression of your company!

male silhouette

Phillip S.

5-star 10/26/2021

Both my wife and I think our technician, Jesse, is wonderful! He always makes sure we have supplies and that all my oxygen machines are in proper working order. Jesse is professional, yet friendly, and we enjoy him coming into our home each month.

male silhouette

Dannie T.

5-star 10/26/2021

Folks, first off I have CRS (can’t remember s**t), so I do not know my guy’s name but that’s OK ’cause you do. [Miguel] is an awesome representative for your company. Always neat, polite, professional, and he is just a good guy.

I spent 25 years in customer service as a marine/yacht mechanic and this man is tops in my book. I do not know what you are paying [Miguel] but he needs a raise.

male silhouette

Micheal D.

5-star 10/23/2021

My driver/technician Andrew is a GREAT new hire!

male silhouette

David N.

5-star 09/21/2021

I recently required assistance and my caretaker, Eric, “saved my life.” His professionalism and patience allowed me to quickly recover and catch my breath. Though I hope to never have a future respiratory problem, if so I certainly want Eric by my side. Eric should be cloned, representing himself, his family and Mid-Cities Medical as a respectful, educated and dedicated employee.

male silhouette

Jerry B.

5-star 09/17/2021

I just wanted to recognize a young employee of yours that Mid-Cities Medical is fortunate to have. Abel is the most courteous, knowledgeable and professional young person I have encountered. He answers all my questions in a sincere, polite manner and if he doesn’t know the answer, quickly says he will get back to me with an answer. You should be proud to have Abel as an employee.

male silhouette

Jerry B.

5-star 09/17/2021

I just wanted to recognize a young employee of yours that Mid-Cities Medical is fortunate to have. Abel is the most courteous, knowledgeable and professional young person I have encountered. He answers all my questions in a sincere, polite manner and if he doesn’t know the answer, quickly says he will get back to me with an answer. You should be proud to have Abel as an employee.

male silhouette

James B.

5-star 09/03/2021

I am a huge “Ruben Fan.” I have never had any issues with Ruben and miss him as my assigned driver tech.

male silhouette

Dean H.

5-star 08/02/2021

I look forward to my driver’s visit every month and consider Sebastian a friend. He works very hard to make sure I have all the supplies necessary and explains everything so that I can understand easily. Sebastian is a great representative for Mid-Cities Medical.

male silhouette

Robert S.

5-star 07/15/2021

Jesse is great and really cares to provide the best of service, making sure I am well equipped, checks all my equipment, and arrives when planned.

male silhouette

Todd S.

5-star 06/16/2021

I wanted to express my appreciation for Richard (Canales) taking care of me during my O2 setup, going above and beyond and showing a lot of patience with me. I would have loved to have had someone like Richard on my team when I was running my company, and Richard makes Mid-Cities Medical look good.

male silhouette

Bruce T.

5-star 06/07/2021

Kudos to Sebastian (Salazar) for having a GREAT service attitude. Though I was out of the his area for a routine visit and it was getting late in the evening, Sebastian still showed up with a professional and courteous attitude. He is a great example of world class customer service and I wanted to let you know that Sebastian is a stand-out.

male silhouette

Rickey K.

5-star 05/26/2021

My driver, Robert Deleon, was amazing. Kind, courteous and great at his job, I couldn’t rave enough about him.

male silhouette

Robert G.

5-star 05/20/2021

I just wanted to let everyone know how much I really like my new guy, Jose Valdez. When I lost my old driver, I wasn’t too sure about how good the new guy would be but honestly, he’s simply been amazing. You guys need to hire 200 more technicians just like him. Jose is very serious about patient care, listening to what I have to say, and has the biggest heart. It’s apparent you guys care about us and that is very appreciated.

male silhouette

Cary C.

5-star 05/06/2021

I was very impressed and pleased with my recent service, and my driver, Bradley, really saved the day.

male silhouette

Don H.

5-star 04/29/2021

I was very grateful for Jessica Allen’s help on an urgent shipping request and wanted to let Mid-Cities Medical know how thankful I am.

male silhouette

Timothy T.

5-star 04/26/2021

I was surprised at the quality of the system Mid-Cities Medical provided. Though I cannot exactly say why, as a Veteran I wasn’t expecting such a sophisticated system providing such a high level of independence. MCM is a world-class operation with well-trained, professional staff.

I recently returned home from the ER in the late afternoon and your technician, Cris (Ligas), arrived soon after. As he went through the setup, Cris explained what he was doing and how I would be using the equipment, stressing all safety issues carefully and prompting me regularly to ask questions if there was anything I didn’t understand, telling me to call him if I had any future questions. Cris did a great job and I liked him very much.

Later I realized that I had lost some details concerning set-up and went to YouTube for answers, and was very pleased to find your corporate material there. Your presentation was most helpful and I have much more confidence in an official “how-to” instead of something some Joe Schmoe recorded in his basement.

All-in-all, my first experience with Mid-Cities Medical has been excellent and as much as I would like to think my relationship with MCM is temporary, if this is my new lot in life I am glad to be working with you.

male silhouette

Vertel B.

5-star 04/13/2021

Jessica (Aimes-Paceis) is a great hire. She is super friendly, helpful and double-checks that I get what I need when I need it. Mid-Cities Medical did a good job by hiring her.

male silhouette

Ronald M.

5-star 03/23/2021

I missed my driver Mike on route day, even if I don’t need anything, and look forward to seeing him. Mike is a good, patient guy, answering any “dumb” questions I might ask.

male silhouette

David V.

5-star 03/22/2021

Joe Davilla was very helpful and I am sleeping much better because of his help with the swivels. Joe was very patient and I would love to keep him. For example, I had just gotten bad news and was emotional, but Joe talked with me saying he would answer any/all questions. He made me feel more comfortable about using my equipment and I wanted Mid-Cities Medical to know Joe was outstanding!

female silhouette

Tana K.

5-star 03/18/2021

Eric is a fantastic, sweet human being! I’m sure he helps a lot of people and does a great job but I wanted to call to brag about how sweet Eric is. Mid-Cities Medical is great, also, and I’ve never had a problem with their service.

male silhouette

Michael W.

5-star 03/17/2021

My driver, Joe Valdez, was absolutely fantastic and his customer service some of the best I’ve ever seen.

male silhouette

William S.

5-star 03/15/2021

I just want to tell everyone tell everyone how much I will miss Cris (Ligas). He was just an awesome driver and always took such great care of me. Cris is a super guy and really cares about his patients. He will be missed and Mid-Cities Medical has some big shoes to fill.

male silhouette

Martin P.

5-star 03/15/2021

God bless you all. I am so thankful for what you do for us patients.

male silhouette

Gordon M.

5-star 03/10/2021

My driver, Mykel Shade, was very nice and professional and I wanted to let top managers know that he left a great impression and took excellent care of me.

male silhouette

Jose V.

5-star 03/02/2021

Very thankful for all that Mid-Cities Medical does for me.

male silhouette

Johnny L.

5-star 02/26/2021

I have had several drivers come out to see me the last few months due to emergency stats – Robert Deleon, Mykel Shade, and Reginald Anglin – and wanted Mid-Cities Medical to know that they have all been exceptional and very kind. The customer service was remarkable.

female silhouette

Cassandra H.

5-star 02/25/2021

Just wanted to let the Home Oxygen Care Committee know how thankful I am for Mid-Cities Medical and all the work Laryssa Wright and the staff on behalf of the VA during a recent event. To got through such an event and not have any complaints is amazing, and am thankful for all the emergency runs MCM was able to accomplish due to power outage/back-up replacement. I could not imagine going through this event with any other vendor and wanted to thank the MCM team for everything.

male silhouette

Bruce L.

5-star 02/20/2021

My wife wanted to let Mid-Cities Medical know how much she loves Jesse (Zuniga). He is such an amazing driver, really cares, is thoughtful and just great to be around.

male silhouette

George B.

5-star 02/20/2021

I just want to say thank you to Mid-Cities Medical. You guys are so much better then my last company. They never came out unless I called, if I was lucky, and I might see them once a year if I didn’t. I really feel like the MCM staff cares about me. My drivers are great and the staff is wonderful. For example, here y’all are calling on a weekend just to make sure I’m okay. That really is touching and means a lot to me. Thank you.

male silhouette

Charles M.

5-star 02/19/2021

Mid-Cities Medical has been really great with me. I’m very happy with MCM.

male silhouette

Jimmie W.

5-star 02/18/2021

My driver, Andrew, is such a great guy and does a great job!

male silhouette

Lester M.

5-star 02/01/2021

Eric (Ridge) is so professional, efficient, and just as friendly as he can be, and I wanted to make sure that Mid-Cities Medical was notified of what a great job he’s is doing.

male silhouette

David M.

5-star 01/25/2021

My route driver, Robert Deleon, was awesome and his customer service was great! Tell his bosses that he did an excellent job!

male silhouette

Robert F.

5-star 01/15/2021

I really appreciate Robert (DeLeon) for his patience and kindness. He always calls before he arrives, is on-time, and has my order. Kudos!

male silhouette

Dennis M.

5-star 01/07/2021

I wanted to express my gratitude to David and JR for their care and attention. I just love you ALL!