Frequently Asked Questions

Fire safety tips around oxygen tanks

You should keep oxygen tanks AT LEAST 5-feet away from a heat source, open flames or electrical devices. NEVER use a candle, match, lighter or other open flame near medical oxygen.

You should also NEVER use water on a candle flame, as it will instead spread the fire and increase the chance of splashing on you. The best way to put out a candle is to blow on the flame or extinguish its oxygen with a cover.

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What does it mean to be a Service-Disabled Veteran-Owned Small Business?

The Department of Defense (DoD) has undertaken an outreach effort to identify small businesses owned and controlled by veterans and service-disabled veterans. The DoD outreach effort aims to improve prime and subcontracting opportunities for veteran and service-disabled veteran-owned small businesses. The DoD believes that the sacrifices made by veterans in the service of our country needs to be recognized at all levels of government. The Defense Department is committed to make the maximum practicable prime and subcontracting opportunities available to such firms. learn more

What does "Veteran Quality" mean?

We will perform our assigned duties under the combined ownership of Service Disabled Veterans and experienced executives from the medical field. We strive to hire, train, and employ Veterans or their family members as technicians and staff, and will provide the same selfless service attitude that our Veterans provided us during their military service.

What is Mid-Cities Medical's experience in providing quality care for the American Veteran?

We have been continuously contracted with the Veterans Administration for twenty consecutive years specializing in servicing the home medical needs of veterans with complete lines of government issued medical and hospital equipment.

What are your NAICS numbers?

NAICS Our North American Industry Classification System (NAICS) numbers are

  • 423450
  • 493110
  • 493190
  • 532283
  • 621610
  • 621999

Veterans Affairs Home Oxygen Manual

Please read through this Veterans Affairs Home Oxygen Instruction Manual, as it will help you become familiar with the program and your new equipment. If you should have any questions, call us toll-free:

VISN 17 – Texas (888) 450-6676
VISN 22 – Arizona (833) 986-4267
VISN 22 – Southern California (833) 986-4267

Hearing Impaired patients may use the Texas Relay by calling (800) 735-2988.

Useful Links

speak up

The goal of the Joint Commission’s Speak Up patient safety program is to help patients and their advocates become active in their care. Since the program launched in March 2002, it has reached people in more than 70 countries and received numerous awards.

Speak Up can be shared with all patients, regardless of age or reading ability, since the infographics are easy-to-read, and animated videos are available as well.


The PACT Act is a new law that expands VA health care and benefits for Veterans exposed to burn pits, Agent Orange, and other toxic substances, adding to the list of health conditions that we assume (or “presume”) are caused by exposure to these substances. This law helps us provide generations of Veterans, and their survivors, with the care and benefits they’ve earned and deserve. learn more

You can also call (800) 698-2411 (TTY: 711) or file a claim for PACT Act-related disability compensation or apply for VA health care now.

The Veterans Crisis Line is a free, confidential resource that’s available to anyone, even if you’re not registered with VA or enrolled in VA health care. The caring, qualified responders at the Veterans Crisis Line are specially trained and experienced in helping Veterans of all ages and circumstances. learn more

Call 1-800-273-825, text 838255 or email

HICPAC is a federal advisory committee appointed to provide advice and guidance to DHHS and CDC regarding the practice of infection control and strategies for surveillance, prevention, and control of healthcare-associated infections, antimicrobial resistance and related events in United States healthcare settings. learn more

Buy Veteran is a national campaign to bring the success and momentum of the National Veteran Business Movement to all of America’s 3 million veteran-owned businesses, and is your one-stop shop to find everyday, “Main Street,” consumer-facing veteran-owned businesses in your area. learn more

Thank you for your service. The VA wants to bring attention to all Veterans what choices they have, and the full range of benefits and services they have access to when they ChooseVA. Sign-up to receive the ChooseVA e-newsletter or other VA updates, watch our videos, listen to our Vets and employees, and discover why Veterans ChooseVA.

Want to receive the ChooseVA newsletter or other VA updates? Sign-up today!

The National Cancer Institute (NCI) created Smokefree.govto help you or someone you care about quit smoking. is a part of the U.S. Department of Health and Human Services’ efforts to reduce smoking rates in the United States, particularly among certain populations.

Questions? Call 1-800-QUIT-NOW or 1-800-784-8669, or email

Practicing hand hygiene is a simple yet effective way to prevent infections. Cleaning your hands can prevent the spread of germs, including those that are resistant to antibiotics and are becoming difficult, if not impossible, to treat. On average, healthcare providers clean their hands less than half of the times they should. On any given day, about one in 25 hospital patients has at least one healthcare-associated infection. learn more