Frequently Asked Questions

Fire safety tips around oxygen tanks

You should keep oxygen tanks AT LEAST 5-feet away from a heat source, open flames or electrical devices. NEVER use a candle, match, lighter or other open flame near medical oxygen.

You should also NEVER use water on a candle flame, as it will instead spread the fire and increase the chance of splashing on you. The best way to put out a candle is to blow on the flame or extinguish its oxygen with a cover.

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What does it mean to be a Service-Disabled Veteran-Owned Small Business?

The Department of Defense (DoD) has undertaken an outreach effort to identify small businesses owned and controlled by veterans and service-disabled veterans. The DoD outreach effort aims to improve prime and subcontracting opportunities for veteran and service-disabled veteran-owned small businesses. The DoD believes that the sacrifices made by veterans in the service of our country needs to be recognized at all levels of government. The Defense Department is committed to make the maximum practicable prime and subcontracting opportunities available to such firms. learn more

What does "Veteran Quality" mean?

We will perform our assigned duties under the combined ownership of Service Disabled Veterans and experienced executives from the medical field. We strive to hire, train, and employ Veterans or their family members as technicians and staff, and will provide the same selfless service attitude that our Veterans provided us during their military service.

What is Mid-Cities Medical's experience in providing quality care for the American Veteran?

We have been continuously contracted with the Veterans Administration for twenty consecutive years specializing in servicing the home medical needs of veterans with complete lines of government issued medical and hospital equipment.

What are your NAICS numbers?

NAICS Our North American Industry Classification System (NAICS) numbers are

  • 423450
  • 493110
  • 493190
  • 532283
  • 621610
  • 621999
U.S. Armed Forces

Veterans Affairs Home Oxygen Manual

Please read through this Veterans Affairs Home Oxygen Instruction Manual, as it will help you become familiar with the program and your new equipment. If you should have any questions, call us toll-free:

  • Texas Patients: 1 (888) 450-6676 or (972) 641-7445
  • Arizona Patients: Phoenix VA: 1 (888) 986-4267, Tucson VA: 1 (888) 986-4267, Prescott VA: 1 (866) 519-2414 (Calox)
  • California Patients: 1 (833) 986-4267
  • Hearing Impaired patients may use the Texas Relay by calling (800) 735-2988.

Caring For Caregivers – Caregiver Support Program

VA News – Caregivers are our unsung heroes, dedicating their time, energy, and compassion to care for our Veterans, and the Department of Veteran Affairs Caregiver Support Program (CSP) offers clinical services to caregivers of eligible and covered Veterans enrolled in the VA health care system.

Promoting the health and well-being of family caregivers who care for our Nation’s Veterans, through education, resources, support, and services is the CSP program’s mission. Through the Program of General Caregiver Support Services (PGCSS), caregivers have access to skills training, peer support mentoring, individual or group coaching, respite, mental health counseling and more, including:

  • Your local CSP Team is available to help you find the right support and to enroll in caregiver programs and services.
  • Respite care is a program that pays for short-term care when family caregivers need a break, need to run errands, or need to go out of town for a few days.
  • If you’re caring for a Veteran in crisis or concerned about one, contact the Veterans Crisis Line to receive 24/7 confidential support. You don’t have to be enrolled in VA benefits or health care to connect. To reach responders, Dial 988 then Press 1, chat online at, or text 838255.