Patients

what you need to know

Texas

texas state flag

The VA Medical Centers throughout Texas are continuing to perform Home Inspections and Fire Safety Checks, with all hospitals having undergone their inspections by the Joint Commission. If any safety issues are found during the hospital’s inspection, the VA will be looking specifically at those items moving forward during patient home audits. The VA will also continue its ongoing monitoring and safety training for smoking patients and/or those at risk of fire events.

Severe storm season is here. Please be sure to perform a home preparation audit which includes checking for cleared exit pathway, an evacuation plan, and a meet-up place for you or those in your residence.

California

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Self-Fill Home Systems are being issued in the test program, with the Southern California region currently having patients included. This test program is a step forward in patient care, allowing patients to fill their tanks at home whenever they like while freeing them from waiting on deliveries. More information will be providing once the test phase concludes.

Fire and High Wind season is approaching. Please be sure to perform a home preparation audit which includes checking for cleared exit pathway, an evacuation plan, and a meet-up place for you or those in your residence.

Arizona

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Prescott, Phoenix & Show Low: The VA Prescott and VA Phoenix transition period is ending. If you have not been transitioned, please contact our Phoenix Transition Team at 1-833-986-4267 and they can talk to you about scheduling your visit. Patients that do not respond may receive calls from the VA Medical Center or a discontinuation notice for failing to transition.

Fire and High Wind season is approaching. Please be sure to perform a home preparation audit which includes checking for cleared exit pathway, an evacuation plan, and a meet-up place for you or those in your residence.

Travel Requests Notification: For patients wishing to travel or return home from a recent trip, please provide your travel information 2-4 weeks in advance. If not provided with two weeks’ notice, the VA Medical Center may deny last-minute requests. Before submitting a travel request, patients should be prepared with travel dates, setup address, phone number, and contact information, including your mode of travel – flying, driving, bus, train, or private car – including estimated total time of the trip. Equipment provisions will be based upon the information given to the VA Medical Center or Mid-Cities Medical staff.

Text Messages from Mid-Cities Medical

In today’s information-rich and distraction-filled world, Mid-Cities Medical wants to ensure its patients can quickly and easily receive crucial (and possibly lifesaving) information. That’s where a communication tool like SMS notifications comes into play.

Starting this month, we will begin sending text messages to our patient’s mobile phones to share timely and relevant notifications, such as Emergency Alerts, Appointment Reminders, Important Announcements, and Account Updates.

Mid-Cities Medical is confident our patients will appreciate these timely and relevant updates and encourage you to provide current mobile phone details – including Emergency Contact numbers – to one of our team members as soon as possible; or during your next scheduled technician visit.

sms messaging

Let us know if you have any questions concerning this new and exciting way of staying informed and up-to-date, and Mid-Cities Medical will continue to provide “World-Class Customer Service” to our Veteran patients, their Caregivers, and our VA Customers.

veteran affairs
download manual

Veterans Affairs Home Oxygen Manual

Please read through this Veterans Affairs Home Oxygen Instruction Manual, as it will help you become familiar with the program and your new equipment. If you should have any questions, call us toll-free:

VISN 17 – Texas (888) 450-6676
VISN 22 – Arizona (833) 986-4267
VISN 22 – Southern California (833) 986-4267

Hearing Impaired patients may use the Texas Relay by calling (800) 735-2988.