MedChat Agent Platform

MedChat AI and Automation Platform

A New Era of Innovation in Patient Care

We are in an era where artificial intelligence (AI) is revolutionizing healthcare, offering significant benefits at Mid-Cities Medical. By streamlining tasks like understanding medical equipment and reordering supplies, AI improves your quality of life. However, concerns about privacy, regulation, and the loss of human connection can hinder adoption. To address these, Mid-Cities Medical has developed MedChat, an online chat platform that prioritizes data security, transparency, and ease-of-use, fostering trust and confidence.

MedChat is designed to enhance, not replace, human interaction. Requests needing personalized attention are promptly escalated to a live agent, ensuring you always receive the necessary support. We’ve also observed many patients opting out of SMS messaging, which includes critical updates like severe weather alerts, equipment delivery schedules, and supply reminders. While we respect your preferences, we strongly encourage you to remain opted in to receive these important health and safety notifications.

What You Need to Know

  • MedChat Platform – Accessible in the lower-right corner of every page on the Mid-Cities Medical website.
  • SMS Number – All texts come from (855) 942-0939. Please add this to your contacts.
  • Your Mobile Number – Make sure we have your current mobile number to avoid missed messages.
  • Need Help? – For questions or to update your contact info, call us toll-free:
    • Texas: (888) 450-6676
    • Arizona & California: (833) 986-4267
medchat widget

To sign up to receive SMS messages from Mid-Cities Medical, patients have several options:

  • Use the chatbot by selecting “Let’s Chat” or “Let’s Talk.”
  • Call our offices directly, toll-free.
  • Send an email to info@mid-citiesmedical.com (a follow-up phone call will be made to confirm the request).
  • Speak with a Customer Representative on your route day and request that the opt-In SMS message be sent again.

Better communication. Better satisfaction. Better for our patients. At Mid-Cities Medical, earning and keeping your trust is central to our mission. We’re committed to communicating in ways that are helpful, secure, and tailored to your preferences, so our patients feel supported every step of the way.

This is just one more way we continue to provide World-Class Customer Service and top-quality equipment to every customer, every time.

SMS message

Better communication. Better satisfaction.

Mid-Cities Medical has observed a high number of patients opting out of SMS messaging, including messages that are targeted and essential, such as those related to severe weather alerts, equipment intake and pickup scheduling, and resupply reminders.

These messages are designed to keep our patients informed and supported, helping ensure your care and equipment needs are met without disruption. While we respect your communication preferences, we encourage patients to stay opted in to receive timely and relevant updates that can directly impact your health and safety.

Mid-Cities Medical is committed to communicating with our patients in the way that works best for them. We want to know your preferred method of contact – whether it’s SMS, phone calls, email, or mail – to ensure important messages reach you in the most convenient and comfortable way possible.

Earning and maintaining our patients’ trust is at the heart Mid-Cities Medical’s mission. That’s why we believe it’s essential to give you clear, respectful choices – including the ability to consent to receive text messages. Your preferences matter, and we’re committed to communicating in ways that are helpful, transparent, and aligned with your comfort level.

text messages
protecting your health data

How We Protect Your Health Data When Using AI

We are living in a new era of innovation, where artificial intelligence (AI) plays a pivotal role. Among those who stand to benefit the most from AI are Mid-Cities Medical patients. From enhancing equipment understanding to simplifying the process of reordering supplies, AI has the potential to significantly improve quality of life. However, this promise is not yet being fully embraced by all of our patients.

Concerns about privacy, regulatory oversight, and the impact of AI on human interaction remain significant barriers to adoption. To help address these concerns and encourage wider acceptance of our new online chat platform, Mid-Cities Medical has adopted a human-centered design approach, including clear safeguards for data protection and built to promote trust, transparency, and ease of use, ensuring our patients feel confident and supported.

We have also observed that many of our patients do not clearly understand the difference between artificial intelligence (AI) and generative AI (GenAI), leading to hesitation or mistrust about using AI-enabled tools. Our online chat platform is powered by artificial intelligence (AI) and is designed to complement – not replace – the human connection. When a request cannot be resolved or requires personalized assistance, it is promptly escalated to a live agent to ensure one-on-one support and a seamless experience.