Praises (Google Reviews)
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Mid-Cities Medical
3017 Red Hawk Dr, Grand Prairie
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The customer technician was very concerned about fulfilling the Veteran 's need and was very knowledgeable of the equipment and what else was available to enhance our oxygen equipment needs. I am very appreciative of Mr. Thomas handling … More the situation in a very timely manner and taking care of my need, if you have never had Congested Heart Failure you don't want it either. Thank you for your taking care of my need today.
Retired MSG R. Blalock -
Mid-Cities Medical was amazing at getting my dads oxygen set up. We hadn't even made it home from his appointment and they called us to bring out his stuff the next day. The technician was awesome, he was very patient with my dad … More as he explained all of it. Thank you for your kind and quick service. -
DJ delivered our equipment in a timely manner and was extremely knowledgeable. He explained the use of the equipment clearly and discussed the operation and safety features. Thank you DJ for your prompt and courteous service. -
i have only had one nose piece for the last three months, the first and one and only one you have issued me.
your tech finally shows up while and its while i was back in the hospital and two hours out of surgery and not very awake I just … More wanted him to go away so i could sleep.
i talked to the office and told them i was going on vacation and they sent techs to house twice while i was out of town, I had to talk to them thru the ring device.
i am back in town and tried to call the office it's 12:19 and got the message i have called after hours.
it is a shame you are the one and only o2 medical company for corpus christi serving us veterans. -
I’ve been using mid city medical maybe for about four years now and they have always been very reliable, punctual and very professional -
Mid-cities Medical tech DJ did an excellent job setting up my oxygen needs. -
Well thus far the delivery drivers are great. My issue is with the office staff. Apparently they don't understand the difference between AM and PM. I'm given a delivery day od Wednesday, fine. On Wednesday I am not available from … More noon until 7 PM. I inform them I need an AM delivery, I have no choice other than this. Every time they schedule for an afternoon (PM) delivery, even though I confirm that they understand I can not be here Wednesday PM's. I understand they have other customers but whomever does the schedule is poor at customer service and doesn't pay attention to detail. If this continues, I'll have to ask the VA to find another provider because this one isn't working out well. -
Outstanding service! Mid-Cities Medical went beyond and above to insure, inform, confirm all my needs to achieve every aspect for my medical and financial needs. Thank you for your excellent and positive professional support. Sincerely … More Andre Nelson. USAF Veteran. -
Julius and Toby were my oxygen technician today 5 Dec. they were both amazing, professional, knowledgeable, polite, and patient.
So grateful to for all their assistance. -
I was a little concerned about going on home Oxygen and receiving all the various supplies that accompany it. But all my fears and concerns were quickly eliminated with the highly professional and personable delivery, set-up, and total … More instructions on use, cleaning, safety procedures, and supplies as well as answering all questions completely. I HIGHLY RECOMMEND MID-CITIES TO EVERYONE WHO WILL BE IN NEED FOR HOME OXYGEN SERVICES. -
Michael was extremely professional and remarkably helpful with the setup of our home oxygen needs, not to mention our travel tanks. His attitude and compassion speak volumes to his character and the reputation that everybody has come to … More expect from Mid Cities Medical. Thank you so much michael, and the entire crew at Mid Cities Medical for doing such a fantastic job! -
The technician Julius, was efficient knowledgeable and professional. Very happy with service. -
By far the worst company I've ever communicated with. 3 oxygen generators stopped working. Thank God my dad has a small portable as backup. Women on phone wants to argue completely incompetent . I would like to know the service history … More of the machines if there even is any. In my opinion this company should not have the government contract. Lady's I've talked to on phone seem rude and very incompetent. -
Special shout out to the professional and phenomenal service of Mr. Joe. He's a sweetheart. He took care of my client Avis Fullet's oxegen machine in a timely manner. Now I can go home. You are appreciated. -
Was a client of theirs for just over 2 years. Recently cancelled. Initially they charged me a co-pay after my deductible had been met then took 3 months to find the over payment and issue a refund. They even said they can't be bothered … More to check to see if they've done it to others. They just apply it to the next bill.
What got me to cancel was in November, it was time to re-order my supplies. I asked what the cash price was as we were dropping insurance for 2017. The woman very politely said "I don't know. You'll have to talk to billing, I only place the orders." Well... billing never called me until yesterday (12/29/2016). Almost 6 weeks after they said I needed supplies. They informed me they couldn't fill the order because they couldn't get my prescription re-filled.
I find this odd as I ordered the same supplies I needed off of Amazon back in November without a prescription nor insurance. Got the items before Thanksgiving for less than what Mid-Cities charged me ON insurance. $110 from Amazon for a 4 month supply of equipment vs $180 with Mid Cities for a 3 month supply. -
Do not hand over any money until you personally speak to your insurance company. I forked over $1724.00, in September and now in January and February they want an additional $1842.89; I've spoken to insurance provider which confirmed … More medical clinic is not submitting proper paperwork for claim to be paid. In addition, insurance provider has advised me that I have been overcharged for the equipment.
Trying to resolve outstanding funds on the account I got the insurance provider on the phone, they explained not all documents were submitted. Lady in there office would rather argue that she already did it instead of trying to help her employer. -
Michael was nice an showed me how to use the machine as well as fill up the tanks, My Husband Joe just got out of the hospital, Thanks 🥰 -
Was looking for oxygen provider After reading the reviews this AIN'T the place I need to do business with -
If you value your health, avoid this company. Called a week ago, filter is plugged, can't fill portables and am breathing filthy air. Been one week and nadda, nothing, but was told a week ago she would send a tech out that day. UPDATE: … More CONTACTED BY THEM. THEY SAID THEY WILL MAKE IT RIGHT. So giving 3 stars for now. -
They are the living worst. I have been trying to get them to help me for 6 weeks now. You should see my call logs. I have called then everyday and still accomplished nothing. They do not do what they say they are going to do. They don't … More document calls, so when you refer back to the previous call they say, "no one documented that call." How did I talk to someone there for 15 minutes, and NO ONE documented it?
I feel lucky that the supplies I need are not life or death supplies, otherwise I would die waiting for them to their job.
