VA Improves the Veteran Experience with Contact Centers

call center

DigitalVA – To provide fast, tailored, and reliable support for the Veterans who contact the Department of Veterans Affairs (VA) contact centers – as well as slash costs associated with older, legacy platforms, the VA has migrating VA contact centers to a new cloud platform.

This new cloud platform’s flexibility and AI-driven analytics allow VA to adapt instantly to Veterans’ needs, from surges in Veteran outreach around benefits claims, to national crises.

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Mid-Cities Medical is a Service Disabled Veteran Owned Small Business, specializing in servicing the home medical needs of our Veterans through government approved lines of Durable Medical Equipment, Portable and Stationary Oxygen Concentrator and Ventilator services. With a commitment to excellence, Mid-Cities Medical has been continuously contracted with the Veterans Administration for 37+ consecutive years, and will continue executing the service orders provided by our government partners with professionalism, precision, timeliness, and dedication.